Privacy Statement

Privacy Statement Laundrysystems B.V.

Your privacy is important to us at Laundrysystems. We only use your personal information to manage your account and provide our services to you. We are committed to protecting the security, confidentiality and integrity of your personal information. In this privacy statement, we explain what personal information we collect when you use our services, why we need this information, and how we use it.

Our Services

Laundrysystems, as a supplier of laundry machines, offers its products and services. This privacy statement applies to these services and related platforms.

What personal data is collected?

We need certain personal information in order to provide you with the best possible service and to inform you about our services such as billing, delivery and service.
When you use Laundrysystems' services, we process the following data:

First and last name;
E-mail address;
Phone number;
Home address;
Company name (if applicable);

Third Parties
We also receive information from third parties we work with. Although our partners may change, these are:

Suppliers who will supply goods for you, which we will then forward for you.

How do we use your personal data?

We use your personal data only for the purposes for which it was collected and, where applicable, to comply with legal obligations. We use your personal data for the following purposes:

Execution of agreements. We process your personal data to provide you with the services of your choice.

Customer contact and communication. We use your data to communicate with you via e-mail or telephone in connection with our services. For example, you will receive invoices from us and we may communicate with you to keep you informed about your shipment.

Safety, security and dispute resolution. We use your information to ensure the safety, integrity and protection of our services and customers. Where appropriate, we may use your information in connection with dispute resolution, to enforce performance of the contract with you, to enforce our rights against third parties, or to defend ourselves against third-party claims or allegations.

Legal obligations. We may process your information to comply with legal obligations, for example, to keep records or to fulfill legitimate requests from competent authorities (e.g., police/justice).

Improving and personalizing our services. We use your personal data to improve our services. For example, insight into click behavior and search results on our website can help us optimize our services.

Maintenance, development and incident management. If you experience problems with one of our services, we may need to process personal data to find a solution. We also process your personal data for some internal operational processes, for example, when we transfer customer data to a new database.

Performance of general business processes, internal management and management reporting. In order to carry out our business activities, we use your personal data for general business processes. For example, we process your data for archiving, insurance, management reporting, auditing and other administrative purposes.

With whom do we share your personal data?

We share your personal data with third parties such as transportation companies, installation companies, depending on the services you use. We share your data:

To the extent necessary to carry out our business activities, provide our services and enable our partner services. This includes, for example, the ability to perform certain transports through, for example, air freight and to communicate with you in connection with our services;
In cases where you have given us express permission to do so;
If we are lawfully requested to do so in the context of law enforcement, for example, to investigate illegal activities;
Where appropriate, to enforce our agreement with you. For example, if you have not paid for our services, we may share your information with a collection agency;
To enforce our rights against third parties or defend ourselves against third-party claims or allegations;
To ensure the security, integrity and protection of our services.

Intra-company data sharing occurs solely for the purpose of our business activities, our service to you and as described in this privacy statement.

Where is your personal data processed?

Your personal data are mainly processed by our staff at our office in Hardenberg.

To the extent that we transfer personal data to a country outside the European Union or an international organization, we ensure that this is only done to those countries and organizations that ensure appropriate protection of your data and rights in accordance with the General Data Protection Regulation (AVG), or if otherwise permitted under the AVG.

How long do we keep your personal data?

We keep your personal data only for as long as it is necessary for the purposes for which it was collected or used and/or as long as required by law.
If you wish to have your data deleted, please contact our office. Upon request, we will delete your personal data without undue delay, but with the exception of information we are legally required to retain. For example, we are required by law to keep data such as copies of invoices for seven years.

Legal basis for data processing

We collect and process your personal data only when we have a legal basis for doing so. The following bases apply:

The processing is necessary for the performance of your agreement;
The processing is necessary for the representation of our legitimate business interests, for example i) to be able to conduct our business activities; ii) for the purpose of certain forms of direct marketing and profiling; iii) to archive information about your account so that you can reactivate it at a later date; iii) to detect or prevent fraud or abuse of our services; or iv) for the security of our network and systems;
The processing is necessary to comply with a legal obligation, such as the retention obligation for administrative data or to share certain information for criminal investigation following a police order;
When you have given us your express consent for processing, for example to share data with partners for commercial purposes.

If the processing is based on consent, you have the right to withdraw your consent at any time. In this case we will terminate the relevant processing of your data. The withdrawal of consent does not alter the lawfulness of processing based on consent before its withdrawal.

Questions and Complaints

If you have any questions about how we use your personal data, please contact our office.
If you feel that an issue has not been adequately addressed, you also have the right to file a complaint with the Personal Data Authority.

Responsible entity

Laundrysystems B.V. is a supplier of laundry machines located in Hardenberg at Korte Spruit 23 7773NP, and registered with the Trade Register under number 05050504. Decisions regarding the purposes and means of processing personal data are in principle made centrally at Laundrysystems B.V., which acts as the controller for the processing of this personal data.